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"Problems with clunky electronic health record workflows – and the inability to share patient information between clinics – are driving some physicians right out of healthcare." (Lucas Mearian, Senior Reporter, Computerworld)
...they end up spending more time typing in their EHR
than they do talking to their patients.
The challenge with many EHRs / EMRs comes down to design and training. Too often the workflows are designed by programmers and not physicians. Added to this is poor or nonexistent training for all office staff (MOAs, Office Managers). As a result you end up with physicians who become a slave to their EHR. They are the only ones who know how to use it, and it is designed in such an inefficient manner that they end up spending more time typing in their EHR than they do talking to their patients.
"Right now, it feels like physicians are a slave to their EHRs. There's a high amount of burnout – emotional burnout, depersonalization and a low sense of professional accomplishment," Dr. Alain Chaoui, former president of the Massachusetts Medical Society (MMS)
A recent study by the Annals of Internal Medicine found that physicians spent approximately 16 minutes on their EHR for every patient which was about one minute more than your average patient appointment (15-minutes). This goes directly against the intention of EHRs. That is, to make the physician's job quicker and more efficient. Too often software is overly complicated, cluttered and not intuitive. Especially for users that aren't as sophisticated as its designers. EHRs especially need to be intuitive, clean and connected (as in all the features a physician and MOA needs are integrated into their EHR). But that means nothing if the training doesn't help the entire clinic get on board.
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Training is an essential part of the transition to a new EHR. Training on an EHR needs to be a full on boarding process that incorporates all members of the practice and is followed up with on-going support. This starts with an initial consultation to understand how data is stored in the original EHR and how they want it to be hosted in the new one. Trainers need to work with the clinicians to give thorough training and a clean handover so they are running at full speed on their first day. And it doesn't stop there. Support should be "on-call" to work with you as you encounter questions.
"If healthcare organizations offered higher-quality educational opportunities for their care providers – and if providers were expected to develop greater mastery of EHR functionality – many of the current EHR challenges would be ameliorated" stated a study and clinician survey by KLAS Research showing dissatisfaction was more about a lack of training.
It's no wonder that physicians are encountering Burnout from their EHR; most of these platforms are poorly designed, offer little training and support and the handover process is bumpy and segmented. Physicians and clinicians deserve a better product and better support. This is where Arya EHR comes in. Arya was designed by physicians, for physicians. Plus, these physicians know what its like to be trained on a new EHR and how it should be handled.
Arya was designed by physicians, for physicians.
Are you looking for a new EHR? An intuitive, connected, affordable platform with a support team to walk you through the on-boarding and ongoing support? Then check out AryaEHR. Schedule a Demo today. See why doctors are making the switch.
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Quotes from this posting were originally seen in an article by Lucas Mearian found in Computer World on May 22, 2019. The article can be found here: https://www.computerworld.com/article/3397039/poorly-designed-systems-make-doctors-a-slave-to-their-ehr.html
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